Help & Service

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The IT Department provides both computer assistance and service to staff.   Some sites are staffed with one or more PC Advocates who are knowledgeable in many areas and may be able to give immediate assistance.  There are two support numbers in service.  Please contact the database support number for issues directly related to the databases HRIS or HSeIS.  For all other assistance please contact the Help Desk. 

Database Support:   972-283-6466

Help Desk Support:  972-283-6478

The IT Department may remote to your PC to provide assistance and troubleshooting.  You will be asked for the IP address on the PC or for the Head Start tag number. 

  • To identify the IP address run your mouse over  icon located in the bottom right hand corner of the screen.  Read off the address which will be 172.20.###.###

  • The Head Start tag number is an inventory sticker located on the CPU of your PC.  It is either yellow or red and should say Property of Head Start of Greater Dallas.   Read off the IT00##### number.


PC Technician and PC Advocate by Location

A.M. Brooks       Dan Ha
Beltline Elementary       Richard Barragan
Brookhaven       Richard Barragan
Buckeye Commons       Dan Ha
Clifton       Richard Barragan
Davids' Place Betty Moore     Dan Ha
Ferguson Oates Kenyatta Henderson Yvette Ozuna   Dan Ha
Garland Sheila Wooten     Dan Ha
Grand Prairie Lue Sumlin Luis Luera   Richard Barragan
Houston Elementary       Richard Barragan
Jeanie's Place       Dan Ha
Jerry Junkins       Dan Ha
John Carpenter Elementary Wylaia Mondy     Dan Ha
Kinkeade Maria Blanco     Richard Barragan
Lake June Natalie Shands Luz Iraheta   Dan Ha
Lakewest Maria Perez Rolaunda Scott Wandalyn Roberts Richard Barragan
Lancaster Elementary Lydia Graves     Richard Barragan
Lancaster-Kiest Christine Benson     Richard Barragan
Lee McShan Elementary       Dan Ha
Maple Lawn Elementary       Dan Ha
Margaret Cone       Dan Ha
Pierce       Richard Barragan
Pleasant Run Elementary Pauletta Jones     Richard Barragan
Robbie Jones Juan Rodriguez     Richard Barragan
Rolling Hills Elementary       Richard Barragan
Rosa Parks Elementary       Richard Barragan
Roseland Homes       Richard Barragan
Seagoville Elementary       Dan Ha
Socorro Gonzales Lynette Wilson Brenda Goodrum   Richard Barragan
Stephen Foster Elementary       Dan Ha
Sunnyview Estherline Richardson     Richard Barragan
Wanda Smith Admin Tanya Mayes     Cornelius Ford
Wanda Smith Center Kimberly Chatman     Cornelius Ford
West Garland       Dan Ha